Privacy policy

Oyelo is software that restaurants use to ask their guests for feedback on WhatsApp, follow up with unhappy guests, invite happy guests to leave a Google review, and send offers. This page explains what information Oyelo handles and why.

If you are a guest, the restaurant you visited decides whether to add you and what to send. Oyelo stores and sends that information on the restaurant’s behalf. To stop messages at any time, reply STOP on WhatsApp (or Stop promotions to stop only offers).

What we collect

• Restaurant accounts: names and email addresses of the owner and team members, restaurant details (name, phone, address, Google review link), plan and billing records.
• Guests (added by the restaurant or imported from its billing system): name, mobile number and, if the restaurant adds them, email, birthday, anniversary, tags and notes; visits; whether the guest agreed to WhatsApp messages or opted out.
• Messages and feedback: WhatsApp messages sent to and received from guests, their delivery status, ratings and comments given on the feedback page, whether the Google review button was tapped, and coupons issued or redeemed.
• Table pages and wallets (the page you open from a QR code at a shop, and oyelo.in/pass): a random id kept on your phone so we can count visits to the page once a day and keep a wallet for you without asking who you are; help requests and feedback you send from the table, and voice notes if you choose to record one; your stamps, favourites, coupons and badges. Your WhatsApp number only if you choose to save your wallet with WhatsApp, and offers or Oyelo Pass only if you tick them.

How it is used

• To send the messages the restaurant chose, only to guests recorded as having agreed to receive them.
• To show the restaurant its guests’ feedback so it can reply and improve, and to measure results (for example response rates).
• To run the service: sign-in, security, support and billing. Oyelo staff can open a restaurant’s account to set it up and support it; each access is recorded.

We do not sell personal information and do not use it for advertising.

Who else processes it

• Meta (WhatsApp Business Platform) delivers WhatsApp messages. WhatsApp messages are also subject to WhatsApp’s own terms and privacy policy.
• Supabase hosts the database, sign-in and stored files (menu photos and voice notes), and our hosting providers run the website and servers.
• Google receives a visit only if a guest chooses to open the restaurant’s Google review page.

Security

Connections are encrypted (HTTPS). Each restaurant can see only its own data. WhatsApp access credentials are stored encrypted on our servers and are never shown in the browser.

How long we keep it

Information is kept while the restaurant uses Oyelo. A restaurant can delete a guest at any time. When a restaurant stops using Oyelo, its data is deleted on request.

Voice notes sent from a table page are deleted after 90 days. Login codes for saving a wallet expire after 10 minutes. You can delete your wallet at any time at oyelo.in/pass; each shop keeps its own record of your visits under its own rules.

Oyelo Pass: if you join, shops in the Pass network see only totals (for example, how many Pass members visited this month). No shop can see another shop’s customers or your visits elsewhere.

Your choices

• Guests: reply STOP on WhatsApp to stop all messages, or “Stop promotions” to stop offers only.
• In your wallet (oyelo.in/pass) you can turn offers from each shop on or off, leave Oyelo Pass, log out, or delete your wallet.
• To see, correct or delete your information, contact the restaurant, or contact us at vishalchepyala@gmail.com.

Contact

Questions about this policy: vishalchepyala@gmail.com.

Changes

If this policy changes, we will update this page and the date above.