Terms of service

These terms apply to restaurants and their team members who use Oyelo. By creating an account you agree to them.

The service

Oyelo helps restaurants ask guests for feedback on WhatsApp, follow up privately, invite guests to leave a Google review, and send offers and campaigns. WhatsApp messages are sent through Meta’s WhatsApp Business Platform using the restaurant’s own WhatsApp Business number.

Oyelo is a managed service. Our team can open your account to set it up, manage campaigns, templates and settings for you, and help with support. Every such access is recorded on our side.

Your responsibilities

• Only add guests who agreed to hear from you on WhatsApp, and honour opt-outs (Oyelo applies STOP automatically).
• Follow WhatsApp’s Business and Commerce policies and Meta’s rules for message templates.
• Follow Google’s review policies: ask every guest, and never offer anything in exchange for a review. Oyelo offers the Google review link to every guest for this reason.
• Keep your login details safe and give team members only the access they need.
• Meta charges WhatsApp conversation fees directly to your WhatsApp Business Account.

Plans and payment

Plans and prices are shown on the Billing page and on your invoice. Plan changes take effect once payment is confirmed. You can cancel at any time; your data is kept until you ask us to delete it.

Availability

We work to keep Oyelo available and your data safe, but the service is provided as is. WhatsApp delivery depends on Meta, and Google reviews are controlled by Google.

Ending the service

You can stop using Oyelo at any time. We may suspend accounts that break these terms or WhatsApp’s policies, for example by messaging people without their consent.

Contact

Questions: vishalchepyala@gmail.com.